Refunds, Terms & Conditions
Materials We believe all items sent out by us are true to name and every effort is made to ensure they are of the best quality. Due to: poor planting conditions, unfavourable weather or neglect plants and/or seeds could fail and therefore we will only consider complaints made within 1 day of receiving the plants and/or seeds. We will always endeavour to resolve any complaint quickly and to your satisfaction. The rest of the Items can be returned and will be refunded, Where an item has been ordered in error we will When you go over to a refund administrational fee will be refund the cost of the product minus a 20% administration charge We offer you a 100% guarantee that if you’re in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund as long as they are returned in the original packaging and intact within 7 days. The costs of the Postage, packaging and the he shipping will not be refunded.
You only can ask for a refund before we ship your order, once we ship your order it’s in the customer responsibility. So the purchases products that already shipped can’t be returned or refunded. We are not responsible if your order didn’t get accepted from customs or ministry of health.
You may cancel your order up to the day prior to dispatchit is not sensed already. The dispatch date will be the date notified in our email acknowledgement of your order. Cocagrowers.org, hopes that you find all items in your order in good condition.
All products are packaged discretely and in such a way that they can not be damaged when handled with care. Plants come in three ands seven litre pots. Cuttings come in 250ml pots. Your countries import regulations may require us to send bare root plants. in this case we will wrap the roots in spagum moss. If you have any questions or comments about our terms and conditions, you should contact us at email@example.com
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